开心彩票网

 设为开心彩票网    加入收藏
  您当前位置:开心彩票网 >> 新闻动态 >>  行业资讯

从基石到起跳,呼叫中心绩效管理成功路线

时间:2015-08-11 14:53:29 点击:次

QIYEDECHENGGONGHENSHAONENGYICUERJIU,CHIXUBUDUANDIJIANJINSHIYANJINSHIGENGHAODEFANGFA。ZHEIYANGBUJINKEYIKUAISUJINBU,TONGSHIYEHUIJIANGDIFENGXIAN。JIUQIYEYUKEHUDELIANLUOHUDONGZHEIGEFANGMIANLAIKAN,JIXIAOGUANLIYUYOUHUACELVE,DUIYUXINGCHENGYIZHONGCHIXUXINGDELIANGXINGXUNHUANZHIGUANZHONGYAO,QIXIAOYIBUJINTIXIANZAILIANLUOZHONGXIN,ERQIEHUIYANSHENDAOZHENGGEQIYE。ZHEIGECELVEDESHISHI,JIXUYAOJIJIYINRUZIDONGHUAJIZHI,LIRUCAIYONGYINGYONGCHUFALIUCHENG,YEXUYAOYIKAORENGONGJIZHI,LIRUCANKAOZUIJIASHIJIANBINGJISHICAIQUXIUZHENGCUOSHI。

CHENGQINGYIGECHANGJIANWUJIE

DUIYULIANLUOZHONGXINLAISHUO,ZAISHENRUSHISHIJIXIAOGUANLICELVEZHIQIAN,SHOUXIANYINGGAICHENGQINGYIGEJINGCHANGFASHENGDEWUJIE。"JIXIAOGUANLI"CHANGCHANGBEILIJIEWEIDANGEYEWUYINGYONGSUOSHENGCHENGDE"BAOGAO"HUOZHE"YIBIAOPAN"。SHIJISHANG,ZHEIXIEGONGNENGHUOZHEGONGJUZHISHIJIXIAOBAOGAO,ERBUSHIWANZHENGDEJIXIAOGUANLI。ZAIYEWUGONGZUOZHUJIANMAIXIANGMUBIAODEGUOCHENGZHONG,BAOGAOGONGNENGHUOXUKEYITIGONGMOUGESHIJIANDIANDEZHUANGKUANG,DANSHIQIYEBIXUGENJUTASUOTIGONGDEXINXILAICAIQUQIESHIYOUXIAODEXINGDONG,FOUZEZHEIXIEBAOGAOXINXIGENBENMEIYOUSHENMEYIYI。

HENBUXING,ZAISHIJIYEWUYUNZUOZHONG,DANGEXINGDONGDESHISHIWANGWANGHAIMEIYOUDAILAIXIAOYI,JIUYIJINGKAISHIJIZHENGGEYEWULIUCHENGSHENZHIZHENGGEQIYEDAILAIZHENTONG,YINWEIDANGEXINGDONGJIQITADEBUMENHUOZHERENYUANSUODAILAIDEYINGXIANGSHIZHENGFANLIANGFANGMIANDOUYOU,ERQIECHENGDUSHANGDECHAYIYEFEICHANGDA。

JIXIAOGUANLIDEJISHI

开心彩票网WEILEBIMIANSHANGSHUWUJIE,QIYEXUYAOZONGHEXINGDEJIXIAOGUANLIJIEJUEFANGAN。"ZONGHEXING"CHANGCHANGSHIYIGEMOHUBUQINGDESHUOFA。WEILEBURANGWENTIFUZAHUA,JIANJIEMINGLEDISHUO,JIXIAOGUANLIYINGGAIYIXIAMIANDESANDAYAOSUWEIJISHI:

1) ZHENXIANGZHIYOUYIGE。SUOYI,QIYEBIXUYOUBANFAJIANGLAIZIDUOGEBUWEIDEXINXIJINXINGZHENGHE,DECHUDANYIMINGQUEDEJIELUN,BIMIANBUTONGDERENDUITONGYIGESHUJUYOUDUOZHONGBUTONGDEJIEDU。

开心彩票网2) QIYEJIXIAODELIANGDUBIXUDAPOBUMENGEHE,TIGONGZHENGTISHITU,BINGQIETONGGUOJIANGGEFANGMIANZHIBIAOXIANGHUCANZHAOBIDUI,YIBIANJINKENENGFANYINGZHENSHIQINGKUANG。

开心彩票网3) LIANLUOZHONGXINBIXULEJIEGEJUTIZHIBIAO(LIRUHUJIAOCHULISHIJIAN)DUIYUKEHUGUANXIZHENGTIZHIBIAO--LIRUCHANPINXIAOSHOUEHEKEHUMANYIDUDEGUANLIANHEGONGXIAN。

GOUTONGYUTOUMINGDUSHIGUANJIAN

WEILEZUOHAOJIXIAOGUANLI,QIYEBIXUZAIXIANGGUANBUMENHERENYUANZHIJIANSHIXIANYOUXIAODEXINXIGONGXIANG。JUTIFANGFAHENDUO,ERQIEHENDUODOUSHIZIDONGHUADEFANGFA,LIRUJINGSHI、BIAODANHEDIANZIYOUJIAN。ZHEIXIEFANGFAHEGONGJUDOUYOUYUCAIYONGRENGONGDEFANGFAQUPANDUSHUJU、FAXIANWENTI。

开心彩票网RANER,DUIYUBUTONGDEBUMENHUORENYUAN,GUANJIANJIXIAOZHIBIAOKPIYOUSHIYOUSUOBUTONGDE。LIANLUOZHONGXINZHUGUANKENENGZUIGUANXINZISHENBUMENDEYEWUYUQIYEZHENGTIMUBIAODEGUANLIANXING,LIRUHUOLI、CHENGBENJIEGOUYIJIYUCEDEJINGQUEDU。ERJIAODICENGCIDEGUANLIZHEJIUHUIGENGJIAGUANXINZISHENTUANDUIDEJIXIAO、HUJIAOCHULISHIJIANYIJITUANDUICHENGYUANDEGONGZUOTOURUCHENGDU。YINCI,YIGEJIXIAOGUANLIJIEJUEFANGANYINGGAIYOUNENGLIMANZUBUTONGJIAOSEDEBUTONGXUQIU。

JIANGSHUJUHUAWEIXINGDONG

开心彩票网GUANJIANDEYIBUSHIBAXINXI、SHUJUZHUANHUAWEIGAISHANJIXIAODEXINGDONG。WEILEDADAOZHEIGEMUBIAO,JIXIAOGUANLIBIXUYUSHIJIDEYEWULIUCHENGMIQIEGUANLIANQILAI。ZHEIYIBUJIKEYITONGGUOZIDONGHUADEGONGJULAISHIXIAN,YEKEYIYOURENGONGXIANGDAOLAISHIXIAN。

开心彩票网LIRU,RUGUOMOUWEIZUOXIRENYUANDEKEHUMANYIDUPINGFENBIJIAODI,JIUKEYIZIDONGQIDONGYIGE"YUKEHUHUANWEISIKAO"DEPEIXUNKECHENGJITA。DANGRANYEKEYICAIYONGRENGONGXIANGDAODEFANGFA,ANPAIZHEIWEIZUOXIRENYUANQUJIESHOUJIAOLIANPEIXUNYUFUDAO。GUANJIANSHIYAOYOUBIAOZHUNHUADELIUCHENG,BANGZHUYUANGONGSUISHITISHENGZIJIDESUZHI,CONGERTIGAOZHENGTITUANDUIHEQIYEDEJIXIAO。

CHENGGONGDESHIJIAN

AspectJIXIAOGUANLICHANPINTIGONGLEPINGGU、CHULI、TISHENGLIANLUOZHONGXINKEFUDAIBIAOJIXIAODESHIYONGGONGNENG,ZUIJINDEYIGECHENGGONGANLIJIUSHIRONGHUO2011NIANDUGartner & 1to1JIECHUKEHUGUANXIGUANLI(CRM)JIANGDEHUOJIANGXIANGMU,WEIYINGGUOTIANRANQIJITUANSHIXIANLEJIJINSHISHIXINGNENGDESHITUSHUJU,BANGZHUQIGAIJINSHUJUSHOUJIJIEGUO,TISHENGLIANLUOZHONGXINYUNYINGDEKEHUMANYIDU,SHUNLIWANCHENGMEIYUEMIANXIANG170WANKEHUDEFUWUHEXIAOSHOUGONGZUO。

开心彩票网YINGGUOTIANRANQIJITUANGONGSIYEWUTISHENGJINGLIGuy BenhamBIAOSHI:"TONGGUOYINRUAspectZUIXINDEJISHUBINGJIANGTAMENYINGYONGDAOWOMENDEYEWUFAZHANZHANLVEZHONG,WOMENDEKEFUDAIBIAOJIXIAOLIJIDEDAOGAISHAN,BINGQIEKEYIBUDUANTISHENG,CONGZHENGTISHANGTIGAOLEKEHUMANYIDU,HUODELEGENGHAODEYEJI。"

AspectOUZHOUXIAOSHOUQUGAOJIFUZONGCAIMark KingZEJIESHAOSHUO:"WOMENDEKEHUHUODEZHEIYANGDECHENGGONG,ZAICIZHENGMINGZAIHESHIDEDIFANGTONGGUOQIANGYOULIDETUANDUICHENGYUANNENGGOUSHIXIANGENGDAFUDUDEJINBU。ZUOWEIYENEITUCHUDECHUANGXINZHE,WOMENCHONGMANXINXINDIQIDAIZHEYINGGUOTIANRANQIJITUANDECRMXITONGDADAOGENGGAODESHUIPING。"

LIANGHAODEJIXIAOGUANLIBINGFEIYISHI,XUYAOXUDUOFANGMIANDENULI,DANDUIYUQIYEJIGOULAISHUO,YOUCIDAILAIDEHUIBAOSHIJUDAERQIECHIXUXINGDE。YUNYONGLIANGHAODEJIXIAOGUANLIPINGTAIHEFANGFA,DANGQIYENENGGOUJISHIFAXIANZIJIZAINEIGEYEWULIUCHENGSHANGHUODELEJUDADETISHENG,JIUKEYIXUNSUBACHENGGONGDEFANGFAPUJIDAOQITAYEWU,CONGERZAIZHENGTISHANGKUAISUTIGAOXIAOLVHEYINGYESHOURU,YEHUIYOUGENGDUOBANFALAIJIANGDICHENGBEN。